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Our guarantee & Secure Shopping

Our guarantee

Limited 2 Year Warranty

All Our Furniture products are warranted to the original purchaser against defects in material or workmanship for a period of 2 year from the date of purchase.

“Defects” as used in this warranty is defined as any imperfections that may impair the use of the furniture or product for which it was intended to.

This warranty is expressly limited to the replacement of defective furniture parts and/or components, subject to availability of stock. Assembly labor is excluded.

This warranty applies under conditions of normal use. It does not cover defects caused by improper assembly or disassembly, product modification, intentional damage, abuse, misuse, accidents, negligence or exposure to the elements. Our furniture products are not intended for outdoor use.

 

100% Secured SSL Encryption

Feel in safety

theunfinishedfurniture.com has taken every precaution to protect your security and privacy.

In the course of using the theunfinishedfurniture.com web site we may ask you for your e-mail address, postal address, telephone number and your credit card information (if you place an order).

 
Your checkout is secured with HTTPS

Information obtained at our site is encrypted to ensure your security. Our store uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted. We do not and will not further access any credit card information you provide. Your credit information will not be shared with any company outside of theunfinishedfurniture.com and will be used for the sole purpose of processing your order.?

 

Return Policy

Customer's satisfaction is our goal!

At theunfinishedfurniture.com, we want you to be 100% satisfied with your purchase. Our goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don't like or that doesn't match your decor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy.  We want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.

 

30 Day - No Hassle Return Policy

If you would like to return an item that is new and in unused, unopened unassembled condition with original packaging, you may return the product within 30 days of receipt. To return items for an exchange or refund please contact us via contact form or phone at (212) 725 7810? and one of our fully trained customer service representatives will start a return process with you.

theunfinishedfurniture.com Any item that is not in the original box with sufficient packaging materials.

Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.

Any item not purchased from theunfinishedfurniture.com restocking fees ranging from 20% to 30% will be applied. If your item was shipped with "Free Shipping" option, we will charge our "actual" outbound shipping charges.

Step 1- Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.

Step 2- Shipping product back. All returned products must be in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.

Below are the keys to a successful return:
Good packaging: Re-pack products for return in the original box with original packaging material. Write the RA # exactly as instructed by theunfinishedfurniture.com. Do not write on the box to maintain its like-new condition. Improper labeling will result in the denial of return.


Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.


Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return.

If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.


All returns are subject to round trip shipping charges. If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.

Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who placed orders by phone or chat must review their receipt for accuracy within 24 hours.

 

Payments Free shipping